A day with Hostvana

One manager's whole day in one pass, from the operations board to the owner's numbers.

• A guest raises three problems and one reply deals with all of them.
• A reply that would cost money stops on a timer and waits for you.
• Cleans are reported and inspected, and the owner's report comes from your bank statement.

It asks before it speaks

A guest asks for money back. The assistant writes the answer, stops, and stays inside the limits you set.

• You read what it wants to send before it sends it.
• Let it go, or reject it and answer them yourself.
• The ten percent it offered is the cap you set on this property, and refunds are a rule of their own.

Universal inbox

The assistant answers messages from every booking site.

• A colored outline shows the state of the stay: before arrival, during, after checkout.
• An icon shows whether the guest, your team or the assistant wrote last.
• The listing and the dates are shown with each message.
• See your unread messages quickly.
• Filter by unread or priority.
• The funnel beside them opens the full set of filters.

Search by text, guest or reservation

Search by message text, guest name or booking reference.

Conversation filters

Apply filters to narrow the list four ways.

• Filter by listing, booking site, time, or payment status.
• Search a property by name or address without scrolling forty-six of them.
• Filters combine, so one listing on one site with an unpaid balance is two clicks.

Booking actions from the thread

Everything you do to a booking mid-conversation, without leaving it.

• Pause the assistant on this thread alone, for a guest who needs a person.
• Flip the listing between clean and dirty as a turnover finishes.
• On Airbnb and Vrbo bookings the site's icon opens the reservation there, and the phone icon calls the guest.
• The menu shows the actions available to this reservation.

Decisions are recorded

When someone on your team agrees something with a guest, the assistant keeps to it for the rest of the stay.

• It remembers what you granted, promised or refused to the guest.
• The handshake icon in the header lists every decision on this booking.
• Review the automatic decisions, or manually create or edit one.

Per-conversation message controls

Every stay runs the same scheduled messages. You can change them for this one.

• Turn any of them on or off for this reservation alone.
• A stay that went badly holds its review back and suppresses the marketing follow-up.

Review replies before sending

Every reply can be reviewed before it goes out.

• Give it another minute, edit it yourself, reject it, or send it now.
• Customize the review parameters: how long the timer runs, or whether it sends on its own.
• Scheduled messages can wait in the same window too, once you switch that on.

See rejected replies

If a reply is rejected you can still read it, and see the reason not sent.

• Rejected replies stay in the message history rather than disappearing.
• Useful when several managers share the properties and need to see what the others decided.

Automatic pause when you reply

Answer a guest yourself and the assistant stands down rather than talk over you.

• The assistant waits until five minutes after your last message before it answers again.
• When it picks back up, it does not repeat what you just told the guest.

Private assistant questions

For experienced operators: ask the assistant something privately, without leaving the thread.

• You switch into private mode deliberately, and the thread shows it while you are in it.
• Ask what is free next month, or what a longer stay would come to.
• Tell the assistant to change something and it does the work, then shows you what it did. A charge still waits for the guest to agree.

Three problems, one reply

One guest message raising three separate problems, all of them dealt with before anybody read it.

• She cannot get in, the living room is freezing, and she wants one more night.
• The door opens and the heating goes up while she is still typing.
• The extra night is offered, and only charged once she says yes.

Locked out after dark

A family outside in the dark, let in without anybody being woken up.

• It checks them against the booking before it opens anything.
• Then it explains why the keypad refused, so tomorrow is quiet too.
• The unlock is written down, with the time and who it was for.

Answers several questions at once

The assistant answers four unrelated questions from one message, all from this listing.

• It answers the walk to the beach, the cot in the cupboard, how many cars fit and whether the pool is heated.
• It knows all of that from the listing details you filled in once.
• Most guest questions need nothing but a good answer, and that is most of the job.

Takes several actions at once

A guest raises several problems at once, and the assistant deals with each of them before anybody reads it.

• This guest asked to stay an extra night, said the living room was freezing, and could not get in.
• It turned the heating up and opened the door at once, then offered the extra night at its price.
• The night was booked and charged only after the guest said yes, and each action left its own line in the thread.

Remote door unlock

A guest stuck outside at 9pm does not want an explanation. They want the door open.

• Only for the guest whose stay is running, and only between check-in and checkout.
• The thread keeps a line saying it happened, and who opened it.

Thermostat control

Comfort complaints are the cheapest problem to fix and the easiest one to leave sitting.

• The assistant reads the room temperature, moves the setpoint and tells the guest what to expect.
• You set the range it can use. It will not go past it, whatever the guest asks for.
• Someone is only sent out when setting the temperature is not enough.

Extends stay

The request that makes you money arrives at 11pm and goes cold by morning.

• The assistant checks the night is free, prices it and offers it while the guest is still asking.
• When the guest says yes, it books the night and charges the card already on file.
• The calendar, the total and the confirmation all move together.

Alternative listing search

One listing being full should not prevent you from making a sale.

• When one property is unavailable for part of the stay, the assistant looks across every listing you run.
• It can plan a stay across two listings with one move, and price the whole thing.

Action permissions

Actions are off by default, and can be turned on per listing.

• You switch on each action separately, from unlocking a door to taking a payment.
• A new listing starts cautious, and an established one does more.
• What it can change on a booking is itemized one by one.

Still somewhere to put them

A returning guest wants a week you do not have, for six people.

• Every property that fits is priced, and the ones gone are grayed out.
• The week is built out of two properties seven minutes apart.
• Or the version with no move at all, and it holds either one.

Template library

Every situation a guest can raise has your answer to it.

• Timed and status-triggered ones go out word for word, exactly as you wrote them.
• Reply-triggered ones are read by the assistant instead, alongside the conversation and what it already knows, and answered to the situation in front of it.

Teach it in your own words

Tell it what you want it to know the way you would tell a new member of staff, and it turns that into a rule it keeps.

• Write it the way you would brief a new employee, in your own words.
• Or mark it verbatim, and it goes out exactly as typed.

Conditional templates

A template can say different things under different conditions.

• In this example, the answer changes depending on which booking site the guest arrived from.
• Green marks the branch that applies to the booking being previewed.
• Select a row and it highlights the matching part of the message above it.

Rules it follows exactly

Make a rule as detailed as you need. The conditions you set are followed, never interpreted.

• One template answers every version of the question.
• The green shading is the answer this guest gets.

Triggered messages

The welcome goes out when the booking lands. Nobody asked for it, and nobody has to remember it.

• This message is sent when the booking is made rather than in reply to a question.
• It still fills in the address, the check-in time and the payment link for that booking.
• What you typed is what goes out, word for word.

Reservation variables

Write the door code or the wifi into a sentence once. Every booking fills in its own.

• A few hundred details you can use this way: the guest, the stay, the listing and the money.
• One template serves every listing, because nothing is typed in by hand.
• A detail you have not filled in is left out rather than guessed at.

Message preview

The preview renders the real message, every tag and condition worked out.

• Flip a variable and watch which paragraph appears or disappears.
• Paste in a real conversation and see exactly what that booking would have been sent.

Custom scheduled messages

The review reminder, the pool service on Mondays, the landscaper on Thursdays.

• Send on a day of the week, or a number of days either side of check-in or checkout.
• The assistant never rewrites these, so they go out as you typed them.

Template attachments

You upload a parking map, a welcome guide or a photo of the lockbox, and caption each so the assistant picks the right one.

• A file belongs to one listing, so one property's parking map never reaches another.
• The caption is what decides which file answers the question, and whether any of them does.

Name and role

The assistant answers as a named member of your team.

• By default the name is "Claire" and role is "assistant".
• Guests can optionally see a name on every reply.

Tone settings

Two sliders and a row of switches, and the replies read the way your business talks.

• Sliders control how warm and how chatty the replies are.
• More settings shape how it comes across, from humour and emojis to formal address and what it does when a guest turns rude.
• It detects the natural end of a conversation instead of always answering.

Learning from your replies

When you answer something your templates do not cover, it offers to add it.

• It reads the replies you wrote by hand and suggests sharper wording.
• Nothing is saved until you approve it.

Discount and refund limits

Discounts and concessions can be denied, escalated to you, or handled by rules you wrote.

• A hard cap on any discount it can offer, and rules for every scenario.
• Refunds and concessions handled separately from discounts.
• Deny outright, escalate it to you, or let your rules decide. You choose, per property.

Guest quality filters

Every enquiry is scored before the assistant answers it.

• The score drops on what experienced hosts watch for: a local guest, a same-day booking, an enquiry at 3am, one person taking a six-bedroom house, twenty questions in a row.
• You decide what each signal is worth and where the line sits.
• Below the line, the automations stop and you hear about it before anything goes out.

Platform-specific settings

Each booking site, Airbnb for example, gets its own rules for what it may send and quote.

• A reply tries to reply on the channel the guest wrote on.
• Determine preferred channel priority (ie. text, then the booking site, then email).

Account defaults and overrides

Set it once for the whole account, and change it for a single listing when one genuinely differs.

• Override only the listings that genuinely differ.
• Adding a listing inherits everything rather than starting empty.

Ask it, and it does it

One assistant that knows the software, knows your portfolio, and can change the account.

• Ask how something works and it answers from the product, not a help page.
• Ask about your properties and it answers from your own data.
• Tell it to change a template and it proposes, warns, and waits for your yes.

Portfolio status board

Open this section to know what today looks like without opening a single conversation.

• Who is arriving, who is leaving, and which listings have both today.
• What is clean, what is not, and who cleaned it last.

Codes, batteries and what is due

The rest of today, on the same board: how each guest gets in, and what is waiting.

• The door code that works right now, and the batteries running low.
• What work is due today, and what is already late.

Status filters

Press a pill above the board to narrow it to check-ins, check-outs, tasks or turnovers.

• With tasks leaves only the listings that have work waiting, and turns amber when any of it is overdue.
• Pick two and they stack, so check-ins and check-outs together are the turnovers.

Portfolio assistant

A help chat that answers questions and takes actions on your listings.

• "What is available for one day tomorrow that accepts pets" answers from your own calendar.
• Then tell it to book one, and it works out the dates, the guest, and the price.
• It shows you what it is about to do, and nothing happens until you confirm it.

Smart locks from the portfolio assistant

Ask about any lock in plain words, and have it lock or unlock a door once you confirm.

• Battery, whether each lock is online, and when each door was last locked.

Listing overview

Hover any listing to see the details you and your guests ask for most.

• A quick answer for the wifi or the reception, whether a guest is asking or you have forgotten.
• Click the guest name to open the thread, the booking, or a cancellation.

Every property on one grid

The whole portfolio on one timeline, and what any set of dates is worth.

• Every booking on every property, in one place.
• Ask what a set of dates is worth and it checks all of them at once.
• Tick the ones worth offering and the set goes over as one message.

Multi-listing calendar

See what is free, what is sold and what is being cleaned, across every listing at once.

• Zoom out to a year or in to a single week, and anywhere in between.
• Zoomed out it becomes a pricing heat map: the darker the day, the higher the rate.

Drag-and-drop booking

The grid is not just a view of the calendar. You book, block and move stays directly on it.

• Drag an edge to move a checkout, and the change syncs back to the booking site.
• Block a stretch off, or pin a note on it like an owner stay.

Availability and pricing check

Check what a stay is worth across the portfolio without leaving the conversation.

• Check availability and nightly rates across every listing for a date range.
• Sort by price or by how many it sleeps.
• Press Create Booking and the stay you found becomes a reservation.

Guest options

Select the listings a guest might want for their dates, and send them all in one message.

• Every available listing for those dates is priced. The ones already gone are grayed out and cannot be picked.
• Select the ones worth offering and the button counts them.
• Copy Options prices the set for the site the guest is on and puts it on the clipboard.

Multi-stay planner

A guest wants two weeks from tomorrow and no one listing has it. Rather than turn the booking away, split it.

• Choose which listings to consider, and how many times the guest is willing to move.
• Every workable combination comes back, sorted by price or by fewest moves.
• Take one and every leg is priced and booked together, as a single booking.

Calendar sharing for cleaners

Every stay creates a cleaning event in your cleaner's own Google calendar.

• A cleaner subscribes once on their own phone. No login, nothing to install.
• On the day, each clean shows how far along it is, and a clean dragged to a later day stays moved.

Reservation details

One place for everything about a reservation, apart from the conversation itself.

• Any change you make to the reservation is pushed back to the booking sites.
• The money, the people, the door and the work it has raised are each their own tab.
• Tasks are the jobs raised against a property. Any on this stay carry a count on their own tab.

Charges and payments

What the stay is worth, what has been paid, and what is still outstanding.

• One screen shows what the booking site collected and what you collected.

Earnings on each booking

The stay from the guest's side and from yours: what they paid, and what you keep.

• The guest's payment, the taxes and the booking site's fee, each on its own line, down to what you keep.
• It says who remits the tax, you or the booking site.
• Nothing on the invoice changes: the breakdown is worked out from it.

Reservation participants

The booker is not always the guest who arrives, and the phone you text is not always theirs.

• Add the people actually staying, with their own contact details.
• Each of them can be texted about the stay in the same thread.

Listing access

Everything about how this guest gets in, in one place.

• Each reservation gets its own door code, and you can override it when one guest needs a different one.
• Backup codes are loaded months ahead for locks with no wifi, and a lockbox is the last resort.
• Early check-in and late checkout are granted from the same tab.

A fully automated turnover

A whole turnover, from the guest leaving to the next one getting their code.

• The cleaner lets herself in with her own code, and that starts the clean.
• What she cannot fix becomes somebody else’s job, due today.
• What is running low becomes an order, split by shop, waiting on your yes.

The cleaner’s opinion counts

What your cleaner thinks of a guest reaches the decision to take them again.

• They fill the report on their phone. No app, no login, nothing to learn.
• At the end they say how the guest left the place.
• A bad one flags that guest, and your own calls still stand.

Cleaning reports rate the guest

A form on a link that works on any phone, and what comes back is a permanent record of how each guest left the place.

• A checklist they work through as they go, with photos where you asked for them.
• What they say is running low is what reorders the supplies.
• The rating stays on the guest, so you know who is worth taking again.

Cleaning records

When a guest complains about the state of the place, you can see who cleaned it and how long they spent.

• See who is cleaning right now, and how far along they are.
• The cleaner report opens from each row.
• How long a clean actually took, measured rather than reported.

Inspection reports rate the cleaner

An inspector checks the clean, and the score follows the cleaner rather than the booking.

• Scores build into a ranking over time, so your weakest cleaners are the ones checked most often.
• Below three stars the clean is sent back, without anybody having to chase it.

Maintenance tasks

You hear about the rusted patio furniture from your own team, not from the next guest.

• A failed checklist row, or anything they type in, becomes a maintenance task.
• Each issue opens a task for the handyman, the landscaper, the manager or the owner.
• Marked urgent, it has to be done the same day.

Guest departure confirmation

When a guest says they have left, the conversation asks you before the clean is released.

• A message like "we are all out now" is read and offered with Confirm or Not yet.
• Confirm it, or mark the guest out yourself, and the unit is handed to the cleaner.

Inspection prioritization

Nobody can check every turnover. This decides which ones are worth checking: the week, or the day's route.

• Each week it ranks your turnovers by how likely they are to have a problem.
• A low score emails the cleaner and your team, and any issue raised alerts your team whatever the score. A worse score sends the cleaner back.
• No listing goes too long without a look.
• And it groups the day by area, so your inspector drives fewer miles.

Cleaner ratings

One score per cleaner, built from two places.

• What your inspectors scored them on.
• And how the next guest rated the cleanliness after them, without anyone being asked.
• The score decides who is inspected next, and it is the record you reach for when somebody has to go.

Supply inventory

Your cleaner never counts the cupboard. She reports what she used, and the stock keeps itself.

• One tap per item as they go. Nobody does a stock take.
• Amber is running low and red is urgent, against thresholds you set per item.
• Narrow it to only what is below threshold, or read the history behind any count.

Supplies order themselves

What runs low becomes a purchase order per supplier, Amazon or Walmart, waiting on your yes.

• The submission shows who reported what, with their note and the counts.
• The list to buy, each item against the store that carries it.
• Approve and it opens the basket at Amazon or Walmart, or raises a task for a runner.

Staff roles

Everyone who touches your properties, with what they can see and do scoped to the listings they work on.

• Add someone to a role and they inherit what that role can reach.
• Managers, owners and accountants sign in. Cleaners, inspectors and tradespeople are scheduled instead.

Staff member details

Who they are, what they cover and how to reach them, without hunting through your phone.

• Their name, their email, their phone, and an hourly rate if they are paid by time.
• Which notifications they get, chosen one kind at a time rather than all or nothing.
• The listings they cover, as a list you can add to or take from.

Tradespeople

The plumber who knows that property is already attached to it when something breaks.

• Each trade assigned to the listings they cover.
• An automation can notify the trades assigned to a listing the moment an issue is raised there.
• They see the work and the listing, and nothing else about your business.

Individual logins

Everyone signs in as themselves, and sees the part of the business that is theirs.

• Pick the sections a person can reach when you invite them.
• Scope them to the listings they handle, and the rest of the portfolio stays invisible.
• An owner lands on their own statement. A cleaner lands on their own list of cleans.

Listing assignments

Cleaners are assigned to listings by the days they work.

• When a guest checks out, that day's cleaner is assigned to the listing on its own.

Main Task board

You drag cards between columns you name yourself, and assign each one to a person or a listing.

• The same work, read five different ways, on the tabs at the top.

Assignee view

Move work between people by dragging it from one column to another.

Listing view

Every recurring and one-off job pending on a listing.

Turnover-scheduled tasks

Work on a listing waits for the gap between stays, unless it is urgent. Nobody picks the date.

• A job is booked for the next changeover, and moves itself to the one after if that passes.
• Something quarterly finds the changeover closest to when it is actually due.

Timekeeping and payables

Hours are counted against the work itself and paid from the same place. No second system to keep in step.

• Each person's unpaid hours and what that costs at their rate.
• Mark Paid records the run, and time logged afterwards becomes the next amount owed.

Guest ledger

Someone who booked three of your listings across two booking sites is one person here.

• How often they have stayed, and every one of those stays behind the number.
• Search the lot by name, email or phone.

Guest profile

A CRM for your guests: the profile, every stay, every review, every score and every note in one place.

• Banned, borderline or VIP, and why.
• Every stay they have had with you, and a private notepad for next time.

Guest standing

Marking a guest is not a note to yourself. It changes what happens next.

• A guest's standing decides whether they are marketed to and whether their review goes out.
• Automatic rules can raise a standing but never overwrite one you set yourself.

Booking history

Every guest carries their complete history with you, across every channel they booked on.

• Each stay, which listing, which booking site, and what it was worth.
• You see the reviews they left and what your cleaners said about the state they left it in.
• The notes your team wrote are here, and the guest never sees them.

Automatic flagging rules

A guest with an unfavourable history is flagged before anyone has to remember them.

• A bad cleaning report, a poor review, a difficult exchange, a chargeback, a broken rule.
• Anything you decided by hand is never quietly overwritten.

Marketing opt-in

A bullhorn on every row says whether that guest is in your direct-booking follow-up.

• Only guests with a real email address qualify, so booking-site relays are excluded.
• The follow-up is yours to send, so the next booking carries no commission.

Direct-booking follow-up

Your best guests get an offer to come back direct, making you more money.

• It goes by email, or by text where the guest has consented to it.

Booking platform information

Enter your listing information once. It is published to every booking site you sell on.

• You enter the address, the type of place and how many it sleeps.
• You list what is nearby for the sites to use and guests to read.

Per-platform pricing

Put a site up by the commission it charges, so it does not come out of your margin.

• You set a multiplier per listing and per booking site in one table.
• Quotes and price checks use the multiplier for whichever site you are quoting.

Room layouts

Update your room settings so the booking sites and your assistant know how the place sleeps.

Listing photos

Import your photos straight from your previous PMS, then order and caption them once for every channel.

Amenities

Hostvana carries every amenity any booking site offers, and more besides, and answers guest questions from the same list.

House rules

House rules set the policies every booking site has in common.

• You choose which policies to turn on and which to leave off.
• Extra detail for any policy is set in your templates.

Copy settings between listings

Save time by copying an existing listing to start a new one.

The hardware runs itself

A code for every guest, and sound and air watched around the clock.

• Each guest gets their own code, and it changes when the booking does.
• Noise, smoking and vaping, alarms, somebody tampering with the sensor.
• No microphone and no camera anywhere in it.

Smart locks

Each guest gets their own code for their own dates, and it is updated when the reservation changes.

Smart device connections

Connect your own smart device accounts, such as Ecobee, Schlage, Kwikset and more.

Remote unlock settings

You control how your assistant behaves with your locks.

Audit and automate statuses from lock data

Know what state your listing is in, from who opened the door last.

• Know when your guests check in and out.
• Know when your cleanings start and end.
• Capture extra income by offering early check-ins on same-day turnovers.

Thermostat automation

The temperature is handled for you, from the calendar and from what the guest asks.

• It switches between an occupied and a vacant preset around every check-in and checkout.
• Your assistant can change it when a guest asks, within the bounds you set.

Noise and smoking alerts

Sound levels and air quality are watched around the clock, with a stricter limit during quiet hours.

• Warn the guest, alert your team, or both.
• Smoking and vaping are detected by air analysis.
• No microphone and no camera anywhere in the listing, so guest privacy is not in question.

Increase revenue through upsells

Your assistant turns what a guest already wants into money, without asking you first.

• Early check-in is quoted, paid for, and the door opens on it.
• Late checkout and the extras you write yourself run on rules you set once.
• An extra night is priced and offered, and nothing is charged until the guest agrees.

Early check-in

Your assistant helps you capture extra revenue through early check-in.

• The guest asks on the morning of arrival and gets a price, with how to pay it.
• They pay on the booking site and say so. The upsell is recorded and the lock is set.

Late checkout

Capture late checkout revenue, and advertise it if you want to.

• Free, a fixed price, or a list of times for the guest to choose from.

Manage your upsells

Every upsell is listed and controlled from the top of the conversation.

• They are granted automatically by your rules, and you can change or revoke any of them by hand.

Custom upsells

The extras are a list you write, and the list has an address you can send anyone.

• Early check-in and late checkout come built in. Parking, cribs and a bottle on arrival you add yourself.
• Preview it as the guest sees it, then copy the link into any message.

Payment schedule

Take a deposit now and the rest later, or the whole amount up front, per listing.

• Connect your own Stripe or Authorize.net account, whichever you already use.
• Set what proportion is taken at booking, and the balance is collected as the stay approaches.
• A guest can settle the balance early from a link, if they would rather.

Text and WhatsApp messaging

You manage every conversation in one place, and replies go back on the channel the guest started.

SMS opt-in

When a guest opts in to SMS, text becomes the channel your assistant reaches them on.

Month end, without the week

The bank statement goes in and the owner’s payout comes out.

• Lines match themselves to the bookings and bills they belong to.
• The profit and loss builds out of it, property by property.
• And the payout, with why it is not the same number as the profit.

Your whole portfolio, before you pick anything

Open Money and the figures are for everything you manage.

• Gross revenue for everything you manage, and what an average property earns.
• Cleaning and taxes are already out, so it is nearer what you keep than a bookings total.

Revenue and profit, month by month

Pick one listing and the same numbers are drawn, ready to put in front of an owner.

• Revenue split into what earned it, profit after the expenses booked against the listing.
• A month counts the stay that happened in it, not the card that was charged three months earlier.

Where a listing is overpriced

Nightly rate and RevPAR on one chart. The space between them is the nights nobody bought.

• A wide gap in a month means the market would not pay what was asked for it.
• You are aiming to close the gap, not to fill the calendar. Full every night usually means cheap.

Short-term against long-term

Put an owner's long-term rent in beside what the property actually earned, and compare the return.

• The short-let side is already filled in from their own bookings.
• This is the conversation with an owner who has not decided what to do with the house yet.

Lead time and channel mix

How far ahead people book, and which site they booked on.

• Lead time as a share of your bookings rather than an average.
• The split across Airbnb, Vrbo, Booking.com and direct.

Bank statement import

Import the month's statement and every deposit is matched to the reservation that produced it.

• Each deposit is tied to a real booking, so income is evidence rather than an estimate.
• What it cannot match, it shows you, instead of quietly rounding it away.

Transaction reconciliation

The ledger shows what came in, what went out, and what each line belongs to.

• Deposits are matched to bookings and expenses to listings.
• Rules you set once handle the recurring ones from then on.

Profit and loss

Built from the statement rather than from what the booking sites claim, so it is cash that month.

• Income, commission, taxes, card fees and expenses, per listing or pooled.
• This is what the owner statement is then published from.

Your commission, your formula, their reserve

You write the arithmetic your management fee is computed with, and it applies everywhere.

• Commissionable income times your percentage, less platform commission, cleaning and taxes. You choose which.
• A reserve budget per property, so an association bill in a quiet month does not bounce.

Owner statements

Publish a finished document an owner can read without calling you about it.

• The statement shows the profit and loss, the payout, and how one became the other.
• Charts are drawn from the same figures, so an owner sees the shape of the month without reading a table.

Profit is not payout

The statement shows both, and accounts for every dollar of the distance between them.

• Money earned this year but paid out in another is named as exactly that, not as money owing.
• The rest is the reserve going up or down, and the owner can see which.

Owner annual view

Owners see profit and payout across the whole year, from statements already published.

• Every transaction behind the month is there if they want to look.
• They read it themselves, so you do not take the call.

Expected deposits

The other reports do not answer when a booking actually pays you.

• A month laid out by the day each payment is expected, and what is still outstanding.
• Read it by booking when you are chasing one, or by deposit when you are checking the bank.

White-label branding

Your brand, colors and logo appear everywhere your team and your owners look. Compare the menu, yours or ours, and the board, yours or ours.

• Your colors carry through the board, the chips and the buttons.
• Owners and staff sign in to your business rather than to a supplier.

Listing groups

Group your listings however you like, the way you already think about your portfolio.

• Create as many as you need, and a listing can sit in several at once.
• Use a group to search, to filter, and to apply a setting to all of them.

Data and privacy

Take what the account holds whenever you want it, and decide who else may look.

• One switch decides whether Hostvana support may open your account at all.

In-app help

The help assistant answers questions about Hostvana itself, from wherever you are stuck.

• Ask how to do something and it answers for this product, with the steps in order.
• It links straight to the screen you need, so nobody on your team goes hunting for a manual.

Migration and compatibility

Hostvana publishes to the booking sites itself, and still talks to whatever you run today.

• Your listings go out to the sites from here. There is no second channel manager to pay for.
• It also reads the system you are on today, so you move across at your own pace.